Customer Service/Sales Supervisor

We are seeking a dedicated, hands-on, and customer-focused Customer Service Supervisor to join our team. The ideal candidate will demonstrate strong leadership skills, excellent communication, and the ability to maintain a high standard of service across all customer touchpoints.

• Minimum 2–3 years’ supervisory experience in customer service or a related field

• Strong leadership and problem-solving skills

• Excellent communication, conflict-resolution, and decision-making abilities

• Ability to multitask in a fast-paced environment

• Proficiency in basic reporting and documentation

• Professional, adaptable, and team-oriented attitude

• Supervise and support the daily operations of the customer service department

• Lead, train, and motivate staff to ensure consistent service excellence

• Handle escalated customer concerns professionally and efficiently

• Monitor performance, ensure adherence to company policies, and provide coaching where necessary

• Prepare reports, track service metrics, and recommend improvements

• Foster a positive, collaborative, and customer-centered work environment