Supervises location operations; ensures compliance by staff of company and departmental policies and procedures. Provides efficient and courteous service to customers. Maintains and supports effective staff and customer relationships. He/she will also be responsible for managing PSRs, preparing monthly attendance report, verifies drop funds and paperwork as necessary, etc.
Associate or Undergraduate Degree in Management. Relevant experience will be considered in the absence of a formal degree.
· Certificate in Supervisory Management from accredited institution.
· Certificate in computer operations (MS Office suite) from accredited institution.
· Minimum of three (3) years’ supervisory experience; preferably in a sales, hospitality or retail environment.
· Experienced in interacting with the general public.
· Supervises location PSRs: opens, closes and supervises shift changes as required.
· Verifies and tabulates accurate timekeeping records for location personnel.
· Ensures accuracy of PSR and bar floats and paperwork by sign-off.
· Ensures PSRs’ compliance with corporate and departmental procedures.
· Verifies drop funds and paperwork as necessary.
· Notifies management of shortages, variances or equipment problems promptly.
· Notifies management of employee disciplinary issues promptly.
· Notifies management of major incidents promptly.
· Handles employee, customer or technology issues arising during normal course of business.
· Manages employee call outs.
· Prepares monthly attendance report.
· Prepares incident or other reports as requested and required.
· Monitors bar inventory.
· Assists in staff selection.
· Implements marketing and promotional activities at locations, as requested by management.
· Communicates appropriately with management.
· Performs any other job-related duties assigned by management.