Claims Clerk


Job Location



Claims-Job Description

As an Insurance Claims clerk, you'll be involved in managing a claim from the start through to settlement, making decisions on the extent and validity of a claim, and checking for any potential fraudulent activity.

You'll work on complex cases which require experience and expert knowledge. At this stage, you will hand over file or files to the investigator (investigating the loss) or in legal discussions about the recovery of money from the party responsible for the loss.


  • Diploma in or certificate in Management

  • 2-3 years experience in claims department

  • Good interpersonal skills

  • Computer Literate

  • Five (5) Csec subjects inclusive of Maths and English


Tasks Performed

  • Provide advice on making a claim and the processes involved

  • Process new insurance claims notifications

  • Collect accurate information and documents to proceed with a claim

  • Analyze a claim made by a policyholder to establish whether it satisfies the policy conditions

  • Guide policyholders on how to proceed with the claim

  • Identify reasons why full payment may not be made

  • Explain to policyholders when their claim is not covered

  • Monitor the progress of a claim

  • Investigate potentially fraudulent claims

  • Liaise with legal and claims professionals, and negotiate the terms of a claim

  • Prepare an initial estimate of costs and then closely monitor and keep a record of costs

  • Get advice from external specialists, such as loss adjusters on complex cases

  • Ensure fair settlement of a valid claim

  • Ensure the customer is treated fairly and that the customer receives excellent service in accordance with company guidelines

  • Handle any complaints associated with a claim-Refer complains  to Ombudsman Ms. Alancia Scott

  • Adhere to legal requirements, regulations and customer quality standards set by the company.

  • Manage Motor, Bond, Fire and Marine claim records and have appropriate filing and bookkeeping (Claim Register)

  • Set up reserves and forward information to accounts department

  • Calculate amount of claim and review policy to determine coverage  

  • Seek legal recovery of monies paid out

  • Any other related duties that maybe assigned to you from time to time

A Job By

Caricom General Insurance Company Inc


Caricom General Insurance Company, Inc. has been providing innovative and technical solutions to problems of risk and financial management since its formation in 1997. Our hard working team has the expertise and professionalism to provide superior service through competitive pricing and development of our products and services to satisfy our clients’ needs.

Today our product line includes flexible and specifically tailored security instruments for general, motor, fire, specialty insurance policies such as bonds, financial guarantees and a lot more. We provide value-added solutions through highly structured products facilitated by specialized underwriting expertise and characterized by reliable, prompt and efficient customer service.

With our headquarters located at Ruimzeight on the West Coast of Demerara and nine branch offices nationwide, our employees enjoy a family-like working environment – learning, sharing, growing and helping each other to achieve greater heights.

Over the past 20 years, the company has consistently delivered on its service and financial performance, meeting or even surpassing customer and shareholder expectations. Supported by highly rated Reinsurance Companies of international repute, our annualized growth has been sustained by the company’s product diversification and strategic investment programs.

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