Customer Service Representative

We are hiring a Customer Service Representative to deal with customer queries and complaints. You will also be asked to process sales across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• 5 CXC subject passes - Mathematics and English Language compulsory or general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support in the retail industry.

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.