Broker Officer

The Freight Broker matches shipper with transportation services in order to transport goods and vice versa.  He/She is responsible for pairing authorized and reliable transportation carriers to the shippers; through utilizing the tools available to validate the carrier and coordinating all of the shipping needs for many companies.

• 2+ years’ experience as a Broker. Operations Management experience would be an asset.
• 5 successful passes or more at CSEC or equivalent. Diploma in a related field preferred.
• Good working knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• A strong work ethic
• Outstanding people skills
• Protect company and customer information in accordance with company policies and procedures.

FREIGHT BROKER SKILLS:

• Excellent verbal and written communication skills
• Ability to work well under various stressful and time sensitive situations.
• Strong attention to detail
• Able to multi-task and prioritize assigned tasks in a fast-paced environment
• Possess professional and courteous demeanor
• Able to quickly adapt to changing circumstances.

• Freight Brokers are required to apply the ‘Cradle to the Grave’ approach
  • Locate suitable transportation carrier to facilitate freight movement from point of origin to destination.

• Based on assigned locations, build a database of carriers through daily prospecting to facilitate efficient and prompt movement of customers’ freight
  • Database should include carriers with capacity for the following:
    • Power Only
    • Dry vans
    • Reefers
    • Drop trailers
    • Specialty equipment (Flatbed, Step decks and heavy haulers )

• Create the loads under correct customer category
• Accurately build and close off all jb within the system
• Ensure the database is updated to reflect customers required information
• Maintain carrier database
• Ensure each carrier insurance data is updated within the system during setup
• Screen carrier reviews for unacceptable behaviors before onboarding a carrier
• Follow up on carrier payments with the relevant personnel
• Complete weekly carrier performance review and submit to relevant personnel
• Ensure carriers submit PODs within the specified time based on the customer’s requirement
• Build a database of manufacturers/distributors through daily prospecting to cater for opportunity to increase freight movement
• Communicate with customer on delays with any shipment
• Customer should be informed of any delay or setbacks of load movement to minimize further escalation
• Ensure every driver is setup using the required system
• In the process of booking a load, brokers ensure that carriers understand the importance of tracking the shipment
• Accurately update database with the required data