An IT Technician is a professional responsible for installing, maintaining, and repairing hardware and software components of the organization's computers. They also support these systems through remote access or site visits as needed by management teams within their company.
MINIMUM QUALIFICATION REQUIREMENTS:
Degree in Computer Science, engineering or a relevant field
Certification as an IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
Proven experience as an IT Technician or relevant position
In-depth understanding of diverse computer systems and networks
Good knowledge of Internet security and data privacy principles
DESCRIPTION OF DUTIES:
Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality.
Install and configure appropriate software and functions according to specifications.
Develop and maintain local networks in ways that optimize performance.
Ensure the security and privacy of networks and computer systems.
Provide orientation and guidance to users on how to operate new software and computer equipment.
Organize and schedule upgrades and maintenance without deterring others from completing their work.
Perform troubleshooting to diagnose and resolve problems (repairing or replacing parts, debugging, etc.)
Maintain records and logs of repairs, fixes, and maintenance schedules.
Identify computer or network equipment shortages and place orders.