Logistic Agent

Ensuring that customers have a smooth and remarkable experience as it pertains to receiving their packages.  Ensuring that all customers feel pleased with information given to them regarding their packages.  Ensuring that service standards are in line with our vision by setting the tone for a customer friendly environment. The goal is to offer exceptional customer service with every encounter.

5 Subject CXC

at least two years experience

1. Receiving, unpacking & organizing cargo according to outlined procedures. This involves labeling cargo with all necessary invoices and/or labels, and alphabetically assigning cargo to respective areas in the cargo room. 

2. Ensuring the cargo area is neatly organized and tidy at all times.

3. Ensuring that cargo boxes are broken down and disposed of according to the schedule.

4. Tracking shipments using company provided cargo software and manifests.

5. Preparing cargo for delivery and office pickup. Ensuring that all cargo delivered or picked up by customers are signed out using available software.

6. Directly responsible for ensuring customers collect packages and includes contacting customers to notify them of the availability of packages.

7. Updating cargo systems on a daily basis to provide an up to date record of packages in office.