Responsible for overseeing the daily operations of the administrative staff and ensuring efficient and effective workflow.
Will be required to work in a busy, fast-paced environment and to work closely with support staff and customers.
Bachelor's Degree in Business Administration or related field
Minimum of 3 years' experience in a supervisory role
Must have finance background with experience interacting with customers
Proficient in the use of finance software and Microsoft Office suite
Experience in budget management and financial analysis
Strong leadership, communication and interpersonal skills
Excellent problem solving and decision-making abilities
Ability to manage multiple projects simultaneously
Ability to collaborate with departments
Valid police clearance and two professional references.
Supervise and manage the administrative staff.
Provide exceptional customer service, including phone and email etiquette, and ensure clients are attended to in a timely and professional manner.
Create and implement processes to improve efficiency and effectiveness of administrative functions.
Ensure compliance with organizational policies and procedures.
Coordinate with other departments to complete projects on time and within budget.
Act as a liaison between administrative staff and Service Manager.
Develop and maintain departmental documentation, including standard operating procedures and work instructions.
Create departmental reports and monitor while managing departmental budgets.
Provide training and support to staff to ensure they have the necessary skills to perform their job functions effectively.
Assist with special projects as needed.