Job Summary:
Supervises the day-to-day operation of the CAGE Sportsbook location and Ticket Writers. Oversees all sports wagering including ticket writing, receiving, and accounting for cash paid by guests, processing winning tickets and supporting the sports betting and wagering operations by providing efficient management and guidance. Ensures compliance by staff of company and departmental policies and procedures. Maintains and supports effective staff and customer relations.
Education and Work Experience:
A Bachelor’s or Associates Degree in Management, Business or related field from a recognized academic institution and a minimum of two (2) years’ experience in a supervisory role.
In lieu of formal qualifications, a minimum of five (5) years’ experience in a supervisory role.
Knowledge of Sportsbook management would be an asset.
Customer service-oriented individual, focused on improving the customer experience.
Strong awareness of the sports calendar and the ability to work hours dictated by the sports calendar, including nights, holidays, and weekends.
Experienced in interacting with the general public.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
Supervises location Ticket Writers: opens, closes and supervises shift changes as required.
Verifies and tabulates accurate timekeeping records for personnel on a weekly basis.
Ensure betting control guidelines are adhered to within the Sportsbook.
Ensure all Sportsbook team are aware of customers’ impacting on profitability and that agreed actions are adhered to.
Resolve bet queries within agreed levels of authority and in a timely manner
Manage all accountable costs, with particular emphasis on use of establishment hours within the Sportsbook.
Actively support Sportsbook Development Strategy.
Ensure all customers, whether regular or infrequent, are made to always feel welcome by all team members, through the provision of polite and friendly service.
Ensure all issues affecting the customer experience in the Sportsbook are resolved or reported promptly.
Ensure the Sportsbook team adheres to Health and Safety and Gaming Control laws, regulations, rules, and reporting requirements.
Ensure Operations Manual procedures are in place at all times and all team members adhere strictly to security procedures.
Arrange for the proper and appropriate training for all Ticket Writers prior to assuming their duties as well as regular and continuing training to take account of new Sportsbook content and promotions.
Conduct unannounced customer interviews at all Bet CAGE Sports locations to confirm that the Sportsbook programs are efficient and effective.
Ensures accuracy of Ticket Writer paperwork by sign-off.