Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.
1. High school graduate/training in Hospitality Industry/Previous experience as Front Desk Agent.
2. Compute basic arithmetic.
3. Fluency in English both verbally and non-verbally.
4. Provide legible communication.
5. Ability to Perform job functions with attention to detail, speed and accuracy.
6. Ability to input and access information in the property management system/computers/point of sales system.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Maintain complete knowledge at all times of:
a) All hotel features/services, hours of operation.
b) All room types, numbers, layout, decor, appointments, and location.
c) All room rates, special packages, and promotions.
d) Daily house count and expected arrivals/departures.
e) Room availability status for any given day.
f) Scheduled daily group activities.
Access all functions of computer system.
Process all guest check-ins.