Customer Service Representative

●      Prepares Invoices and Quotations accurately and within the targeted turnaround time.

●      Provides information to customers including pricing, product features and availability of products.

●      Ensures accuracy in terms of quantity, pricing, and any applicable discounts.

●      Works closely with the respective Sales Manager, Sales Representative and Accounts team in order to meet the request of the customer.

●      Prepares all weekly and monthly reports.

●      Provide excellent customer service by addressing customer inquiries and concerns related to billing.

●      Recording of all Lost Sales.

●      Processes delivery notes.

●      Reviews delivery notes report and provides feedback to the operations team.

●      Ensures the maintenance and adherence to ISO Standards.

●      Promoting and selling via telephone and/or e-mail.

●      Performs any other duties assigned at Management’s discretion

●      Five (5) CXC or GCE O’ Level passes inclusive of English Language and Mathematics.

●      At least two (2) years’ experience in the field of Customer Service.

●      Proficiency in the Microsoft suite of applications.

●      Excellent interpersonal skills.

●      Team Oriented.

●      Excellent communication skills both oral and written.

●      The ability to work in a fast paced environment with minimum supervision.

Attending to customers in a professional and efficient manner, promoting sales of products & services offered by the company, providing technical advice, quotations, and after sales service to customers.