It Technician

Role Purpose

The IT Technician is responsible for maintaining, repairing, and improving all company IT systems, equipment, and technical operations. This role ensures minimal downtime, supports business growth, and contributes to building scalable systems in a fast-moving environment.

This role is critical in a growing company where systems are evolving, and adaptability, curiosity, and problem-solving are key to success.

• Previous experience in a technical support role is preferred.

• Excellent problem-solving skills and attention to detail.

• Strong communication skills and the ability to work effectively with diverse teams.

• Desire to Grow Skillset

• High School Graduate with Emphasis on It Related Subjects

• Enjoys Both Hardware and Software Aspects of Job
  
  Problem Solving: Ability to diagnose and fix issues independently

• Attention to Detail: High-quality, precise work

• Adaptability: Comfortable in changing, growing environments

• Curiosity: Willingness to explore new solutions and learn continuously

• Resilience: Handles pressure and recovers quickly from setbacks

• Team Collaboration: Works effectively across departments

Key Responsibilities

1. Technical Support & Maintenance

• Diagnose and repair hardware issues (computers, laptops, printers, networking devices)

• Perform routine maintenance to ensure optimal system performance

• Troubleshoot and resolve day-to-day technical issues quickly

• Provide on-site support to office and operational teams

2. Systems Setup & Infrastructure

• Install, configure, and deploy new hardware and software

• Assist in setting up workstations, printers, and network connections

• Support basic network setup and connectivity troubleshooting

• Ensure systems are organized, labeled, and documented properly

3. Equipment & Asset Management

• Maintain inventory of IT equipment, spare parts, and consumables

• Track usage, condition, and lifecycle of all devices

• Recommend replacements, upgrades, and cost-saving solutions

• Ensure availability of critical spare parts to reduce downtime

4. Operational Efficiency Support

• Identify recurring issues and propose long-term solutions

• Support automation and process improvements where possible

• Work with management to improve system reliability and performance

• Assist in building structured IT systems as the company scales

5. Quality Control & Reliability

• Ensure all equipment meets operational standards before use

• Maintain high-quality output in all repairs and installations

• Minimize downtime through proactive maintenance and quick response

• Maintain clean, organized, and safe working environments

6. Cross-Functional Collaboration

• Work closely with operations, admin, and management teams

• Support production and logistics systems when required

• Communicate issues clearly and provide practical solutions

• Assist in training staff on basic system usage