Customer Service Representative

Farfan & Mendes Company is looking for a dynamic individual to fill the role of Customer Service Representative.The candidate will be responsible for providing excellent customer service by ensuring that customer requests are met in a timely and efficient manner.  

• Minimum of five (5) CSEC Subjects including Mathematics and English A

• Minimum of one (1) year of experience in a similar role will be an asset

• Proficient in Microsoft Office Suite

• Strong verbal and written communication skills

• Strong customer service skills

• Must be a team player and be able to work in a fast-paced environment

• Greet customers and answer questions about products, pricing and current promotions.

• Provide recommendations to customers regarding the best product(s) based on the stated purpose.

• Assist customers with locating products and verifying inventory availability.

• Prepare customers’ quotations and invoices ensuring that items supplied are correct based on the invoices.

• Ensure scheduled stock checks are performed on all displayed items and depleting items are replenished regularly.

• Ensure all stock check sheets are submitted to the store supervisor for evaluation.

• Ensure all price tags attached to items reflect the correct prices.

• Ensure all items on show are cleaned on a regular basis.

• Ensure original purchase orders are collected, and all charged bills and invoices are properly signed.

• Process returns, exchanges, and refunds according to store policies.

• Take calls and respond to customers via telephone when necessary.

• Operate as interim cashier when required.