Airport Duty Officer

The Airport Duty Officer is responsible for overseeing the safe, efficient, and continuous operation of the airport during assigned shifts. This role serves as the primary point of coordination for terminal, airside, and landside activities, ensuring compliance with aviation regulations, airport policies, and operational standards while responding to operational disruptions and emergencies.

Five (5) CXC subjects, including Mathematics and English.
A minimum of two (2) years’ experience in operations, aviation, or customer service.

Familiarity with ICAO and GCAA requirements (training will be provided).
Strong interpersonal and communication skills, with the ability to handle cash and accurately reconcile reports, and a high level of attention to detail.

• Oversee day-to-day airport operations during assigned duty shifts, ensuring smooth coordination between terminal, airside, and landside activities.

• Act as the airport’s on-duty representative and first point of contact for operational, security, safety, and customer service matters.

• Monitor flight operations, passenger flow, terminal activities, and apron operations to ensure operational efficiency and safety.

• Coordinate with airlines, ground handling agents, air traffic services, security, customs, immigration, and other stakeholders.

• Respond promptly to operational disruptions, delays, irregular operations, and emergencies in accordance with airport contingency and emergency response plans.

• Ensure compliance with aviation safety, security, and regulatory requirements, including ICAO standards and national aviation regulations.

• Conduct inspections of terminal facilities, airside areas, and operational equipment; report and follow up on defects or hazards.

• Manage and resolve passenger service issues and complaints escalated during duty hours.

• Maintain accurate records, logs, and reports of incidents, delays, emergencies, and operational activities.

• Provide operational briefings and handover reports at the beginning and end of each shift.

• Support implementation of airport procedures, notices, and operational directives.

• Liaise with senior management and external agencies during critical incidents or major disruptions.