SKILLEDGUYANESE.COM Customer Service Representative
Job Location
Description
We are looking for a dynamic individual to fill the role of a Customer Service Representative within the Service Center Department. The candidate will be responsible for providing excellent customer service by ensuring that customer requests are met in a timely and efficient manner.
Requirements
Minimum of five (5) CSEC Subjects including Mathematics and English A
Experience in a similar role will be an asset
Proficient in Microsoft Office Suite
Strong verbal and written communication skills
Strong customer service skills with attention to details
Must be a team player and be able to work in a fast-paced environment
Responsibilities
Prepare customers’ quotations and invoices and assist with posting receipts
Ensure that items are correctly supplied, in comparison to computer invoices, before delivery to the customer
Make recommendations to customers regarding the best product based on the stated purpose
Recording complete and accurate information on job cards
Daily balancing of the cashier
Process rental transactions
Take calls and respond to customers via the telephone when necessary
Ensure original Purchase Orders are collected, and all charge bills and invoices are properly signed
Book units for Alternative Energy/ Small Engines Departments for repairs
Book blades for Saw Doc Department for welding, sharpening and setting
Ensure good housekeeping is maintained in the Service Center
Assist with stock checks and special projects as required
FARFAN & MENDES; A CROSBIE MEMBER COMPANY
Overview
Farfan & Mendes is one of Guyana’s most respected and long-established companies, with a proud history dating back to 1967. As a Guyanese-owned organization, the company has built a strong reputation for reliability, technical competence, and long-term partnerships across key industries.
The company operates across multiple sectors, including industrial services, forestry and woodworking, agriculture, construction support, cleaning and maintenance solutions, and alternative energy. Farfan & Mendes continues to evolve alongside Guyana’s growing economy, adapting its operations and services to meet modern industry needs.
People are central to the company’s success. Farfan & Mendes fosters a professional, respectful, and collaborative work environment where employees are encouraged to grow, develop practical skills, and build long-term careers. Guided by integrity, service excellence, and continuous improvement, the company remains committed to delivering value to its clients while providing a stable and rewarding workplace for its team.