Researcher

NATURE AND SCOPE OF JOB

The Researcher is responsible for processing products related to pre-employment background applications that include, but are not limited to, MVRs, civil court cases, criminal cases and registries, drug testing, and OFAC.

MINIMUM QUALIFICATION REQUIREMENTS: 

• High School diploma or equivalent is required.

• 2 years’ experience in a related field.

• A background in customer service or research/investigative work is required.

• Strong internet research skills are required.

• Familiarity with the legal or court system is an asset.

• Knowledge of or exposure to background screening processes is considered an asset

• Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. 

START DATE - 9th March, 2026

DESCRIPTION OF DUTIES

• Retrieves and enters data from computer/web-based systems, files, and other documents related to the applicant’s history.

• Locates information quickly and accurately in accordance with applicable state laws and procedures.

• Uses software programs to provide instant criminal results to clients.

• Examines internet databases to help investigate and adjudicate criminal records.

• Performs data entry using spreadsheet or database commands.

• Performs extensive internet inquiries and searches to supplement criminal records.

• Analyzes information collected to identify potential problems or discrepancies.

• Contacts clients and outside resources via phone to verify information.

• Updates order statuses appropriately.

• Handles confidential information responsibly and with good judgment.

• Monitors and implements processing and system changes.

• Other duties as required.