As Housekeeping Supervisor, you will be responsible for overseeing the entire housekeeping department in the absence of a manager, to ensure the highest standards of cleanliness, hygiene, and presentation across all guest rooms, public areas, laundry operations, and back-of-house areas. You will lead, train, and support the housekeeping team, while coordinating with other departments to deliver a consistently exceptional guest experience in line with the brand's service standards.
Diploma or degree in Hospitality Management or related field preferred.
Minimum 4–5 years of experience in housekeeping, with at least 1 year in a supervisory role.
Experience in a similar four-star hotel environment required.
Strong leadership, organizational, and interpersonal skills.
Good working knowledge of housekeeping systems and PMS (e.g., Opera, HotSOS).
Familiarity with laundry operations and chemical handling.
Ability to work under pressure and manage multiple priorities.
Fluent in English; knowledge of additional languages is an asset.
Preferred Attributes:
Eye for detail and commitment to excellence.
Proactive, hands-on, and team oriented.
Capable of leading by example and motivating the team.
Strong problem-solving and conflict-resolution skills.
Working Conditions:
This role requires physical activity, including standing, walking, bending, and lifting. Must be flexible with working hours, including weekends and holidays.
Supervise and coordinate daily housekeeping operations across guest rooms, public areas, laundry, and the gym.
Perform regular inspections of guest rooms, corridors, public restrooms, outlets, and other hotel areas to ensure standards are met.
Manage inventory and control of linen, cleaning supplies, and guest amenities.
Plan and delegate duties for room attendants, housemen, and laundry staff to ensure productivity and efficiency.
Maintain strong communication with Front Office and Maintenance to coordinate room status, maintenance issues, and special guest requests.
Train, mentor, and evaluate housekeeping staff, ensuring adherence to safety and hygiene protocols.
Handle guest complaints and requests with professionalism and prompt resolution.
Prepare departmental schedules, manage attendance, and assist with payroll reporting.
Ensure compliance with health and safety regulations, fire safety procedures, and chemical handling protocols.
Assist in cost control, and implementing sustainability initiatives (e.g., water/energy-saving programs).