Develop business analysis to support strategy development and execution, forecasting, maintaining business reporting, performing research, and providing insights regarding the airline industry, trends, competitors, potential and existing customers.
Must have a Bachelor's Degree in Business Administration, Management or Marketing, or equivalent level of training and experience
Must have a minimum of five (5) years’ experience in a similar function
Proficient in Microsoft Office Suite, in particular MS Word, MS Excel, and MS PowerPoint
Oversees the relationship with the loyalty system provider to ensure system operates as expected; identifies issues and risks, and coordinates with relevant stakeholders through Work Orders, Change Requests, and Change Proposals to resolve in a timely manner.
Works with programme partners to ensure all customer files are uploaded on a timely basis; reviews files for errors and addresses issues; once completed, ensures that files are processed for payment.
Projects and manages changes and enhancements to the loyalty system, ensuring that timelines are met, and systems are tested and validated based on business rules.
Collaborates with internal and external teams/partners to ensure seamless execution of loyalty program benefits.
Serves as the primary point of contact for customer queries and complaints, providing prompt and effective resolutions in accordance with pre-determined standards.
Ensures fulfilment of Member Kits as well as maintenance of stock of promotional and administrative items within the Department’s Administrative budget.
Conducts on-going research on industry trends and best practices in loyalty programs and makes recommendations for continuous improvement.
Develops marketing initiatives to increase the customer base and support the retention of customers and ensures programming of promotions in system.
Reviews the processes involved in the Loyalty programmes and where necessary coordinates the implementation of new or revised policies and procedures.
Reviews partner contracts and follows internal contract routing process.
Eve Anderson Recruitment Limited was founded in 1970 and pioneered the recruitment industry in Trinidad and Tobago. Since its inception, we were the leading staffing provider to local and multinational companies entering Trinidad and Tobago and played a major contribution to managing key events in the country’s history. Today, we look forward to continuing this legacy and further developing the organization. We have established our sister company in Guyana in 2020, Eve Anderson Recruitment Guyana Inc.