Customer Success Champion/Contact Centre Agent - Pegasus Suites & Corporate Center, Georgetown

Customer Success Champion

Job Description

Position Title: Customer Success Champion

Reports to: Customer Success Supervisor

Department: Inbound

Employment Type: Full-Time

Location: Pegasus Suites & Corporate Center, Georgetown

Job Summary:

We are looking for ‘Customer Success Champion’ to resolve customer queries through phone, chat, ticketing using customer relationship management (CRM) platforms. If you enjoy interacting with customers with a respectful, empathetic and problem-solving attitude, then this is your DREAM JOB! 

Key requirements for Success in this role

• Maintaining a positive, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Clear Verbal Communication.

• Active listening.

• Ability to explain information simply — breaking down complex issues into easy‑to‑follow steps.

Requirements to work in this role

• 1 year experience in a Call Center environment

• Ability to multi-task and navigate between multiple applications

• Flexible team player – supports the team well and able to makeshift adjustments on short notice

• Must have basic computer knowledge

•  Competent use of Microsoft Office – Excel, Outlook

Your benefits working in this role

• Training with pay and transportation included

• Free One Communications Fibre Residential Internet

• Quarterly calendar team activities

• Twelve (12 days’) Paid Vacation leave

• Gratuity payment

• Medical & Life Insurance

• Performance Bonus
                                                             Only shortlisted candidates will be contacted.

Requirements to work in this role

• 1 year experience in a Call Center environment

• Ability to multi-task and navigate between multiple applications

• Flexible team player – supports the team well and able to makeshift adjustments on short notice

• Must have basic computer knowledge

•  Competent use of Microsoft Office – Excel, Outlook

Key requirements for Success in this role

• Maintaining a positive, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Clear Verbal Communication.

• Active listening.

• Ability to explain information simply — breaking down complex issues into easy‑to‑follow steps.