Part -Time Hotel Front Desk Personnel

Department: Front Office/Guest Care Office
Position: Part-Time Front Desk Agent
Location: 19-20 Peter Rose Street in Queenstown, Georgetown, Guyana
Employment Type: Part-Time

Position Overview

The Part-Time Front Desk Agent is responsible for providing a warm, professional, and efficient welcome to guests while supporting the day-to-day operations of the hotel's Front Office.

As one of the first and last points of contact for our guests, the Front Desk Agent plays an important role in creating a positive guest experience. The position requires strong communication skills, attention to detail, reliability, and the ability to remain calm and professional in a busy hospitality environment.

The successful candidate will assist with guest arrivals and departures, reservations, guest requests, payments, telephone and email enquiries, and general Front Desk administration.

The position is part-time and requires flexibility based on hotel operational needs.

The successful candidate may be scheduled for morning, afternoon/evening, weekend, and public holiday shifts, depending on the hotel's requirements and the employee's agreed availability.

• Previous experience in hospitality, customer service, front desk, retail, or a similar customer-facing role is preferred. Please apply even if you do not have prior experience.

• Passes in at least 5 subject CXC, inclusive of Mathematics and English.

• Strong verbal and written communication skills.

• Professional and courteous manner.

• Basic computer literacy and ability to learn new software systems.

• Strong attention to detail and organizational skills.

• Ability to handle cash and other payment transactions responsibly.

• Ability to work independently while also functioning effectively as part of a team.

• Ability to remain calm and professional when dealing with difficult or unexpected situations.

Guest Service

• Welcome and acknowledge guests in a friendly and professional manner.

• Complete guest check-in and check-out procedures accurately and efficiently.

• Provide information about the hotel, its facilities, services, restaurant, and surrounding area.

• Respond to guest questions, requests, and concerns promptly and courteously.

• Assist guests with transportation, dining, local recommendations, and other reasonable requests.

• Maintain a professional and welcoming appearance and demeanor at all times.

• Handle guest complaints appropriately and escalate matters to a supervisor or manager when necessary.

Reservations & Front Desk Administration

• Process new reservations, modifications, cancellations, and no-show information as required.

• Verify reservation details and ensure guest information is accurately recorded in the hotel's property management system.

• Maintain accurate guest records and ensure appropriate notes are added to reservations.

• Monitor arrivals, departures, room status, and special requests.

• Communicate relevant guest information to Housekeeping, Maintenance, Restaurant, and Management teams.

• Answer and direct telephone calls and respond to guest emails or other communications as assigned.

Payments & Financial Responsibilities

• Process guest payments and deposits accurately using approved payment methods.

• Maintain accurate records of charges and payments.

• Follow hotel procedures for cash handling, credit card transactions, refunds, and other financial transactions.

• Balance or assist with Front Desk records at the end of the assigned shift.

• Immediately report discrepancies or unusual transactions to the appropriate supervisor.

Hotel Operations

• Maintain a clean, organized, and professional Front Desk area.

• Monitor the Front Desk and lobby area and report maintenance, safety, or security concerns.

• Assist with coordinating guest requests with other departments.

• Follow all hotel policies, procedures, and standards.

• Protect guest privacy and maintain confidentiality regarding guest information, reservations, payments, and hotel operations.

• Assist with emergency procedures and follow established safety and security protocols.