Aftersale Intake Personnel

The Aftersale Intake Personnel is responsible for the initial handling of all customers seeking aftersale service, whether paid or under warranty. This role involves preparing prognoses, coordinating with the mechanic and inventory departments, and ensuring timely, accurate communication with customers regarding service updates and cost estimates.

• Completion of automotive repair training or any relative field.

• At least 6 months experience in a customer or automotive service-related role.

• Strong verbal and written communication skills.

• Excellent organizational and follow- up abilities.

• Ability to coordinate effectively across departments.

• Proficiency in Microsoft Office and service management.

• Fluent in English/

• Possesses a valid drivers license.

• Age ranger between 25-35 years.

• Welcome and receive all aftersale customers (including both paid service and warranty case).

• Collect and record necessary customer and vehicle details during intake.

• Prepare a preliminary prognoses for each customer/vehicle received.

• Forward the prognosis to the Mechanic Manager for review and action.

• Follow up with the Mechanic Manager on status updates for vehicles repairs.

• Provide customers with regular updates regarding the progress of their service.

• Communicate estimated repair costs to customers based n analysis received from aftersale manager.

• Ensure transparency and clarity in all customer communications regarding service costs and timelines.