Operations Supervisor

The Operations Supervisor is responsible for the day-to-day supervision and coordination of operational activities to ensure the efficient delivery of services while maintaining the highest standards of safety, quality, customer satisfaction, and operational excellence. 

The incumbent will supervise field employees, drivers, porters, equipment operators, and support staff, ensuring that work is completed safely, efficiently, and in accordance with Company policies, operational procedures, and customer requirements. 

Education 

• Diploma or Bachelor's Degree in Business Management, Operations Management, Logistics, Engineering, Environmental Management, or a related field is preferred.  

• Equivalent combination of education and relevant experience will be considered.  

Experience 

• Minimum 3–5 years of operational or supervisory experience.  

• Experience managing teams in waste management, logistics, transportation, fleet operations, environmental services, construction, or a related industry is preferred.  

• Experience supervising drivers and field personnel is an asset.  

• Must have a Driver’s License  

Skills & Competencies 

The successful candidate should demonstrate: 

• Strong leadership and supervisory skills  

• Excellent communication and interpersonal skills  

• Good organizational and planning abilities  

• Sound decision-making skills  

• Problem-solving and conflict resolution skills  

• Ability to work under pressure  

• Strong customer service orientation  

• Time management skills  

• Attention to detail  

• Report writing skills  

• Team-building and coaching abilities  

Personal Attributes 

The ideal candidate will be: 

• Honest and trustworthy  

• Professional and respectful  

• Reliable and dependable  

• Results-oriented  

• Self-motivated  

• Adaptable  

• Safety-conscious  

• Accountable  

• Proactive  

• Committed to continuous improvement  

Operations Management 

• Supervise and coordinate daily operational activities.  

• Ensure work schedules are executed efficiently.  

• Allocate manpower, vehicles, and equipment to meet operational demands.  

• Monitor productivity and ensure operational targets are achieved.  

• Respond promptly to operational issues and implement corrective actions.  

• Ensure services are delivered in accordance with customer requirements and service standards.  

• Conduct daily operational briefings with staff.  

Staff Supervision 

• Supervise drivers, porters, operators, cleaners, and other operational employees.  

• Monitor employee attendance, punctuality, and performance.  

• Ensure employees comply with Company policies and procedures.  

• Conduct toolbox talks and operational meetings.  

• Coach and mentor team members.  

• Address minor disciplinary matters and report serious concerns to Management.  

• Assist with employee performance evaluations.  

Fleet & Equipment Management 

• Monitor the daily availability and utilization of vehicles and equipment.  

• Ensure vehicles are inspected before and after use.  

• Report mechanical defects promptly.  

• Coordinate scheduled maintenance with the Fleet Department.  

• Monitor fuel usage and identify irregularities.  

• Ensure Company assets are properly utilized and safeguarded. 

Administrative Responsibilities 

• Complete daily operational reports.  

• Maintain attendance records.  

• Prepare shift reports.  

• Verify delivery and service records.  

• Submit incident and accident reports.  

• Maintain operational documentation.  

Inventory & Asset Control 

• Monitor the use of operational supplies.  

• Report shortages and damages.  

• Ensure Company property is properly secured.