Part-Time / Remote IT Support Specialist

Zenith Services Inc. is seeking a dependable and detail-oriented Part-Time / Remote IT Support Specialist to deliver responsive technical support across retail stores, office, and warehouse environments. In this role, you will serve as the first point of contact for technical issues, ensuring seamless store operations, reliable network connectivity, and efficient hardware/software troubleshooting.

• Experience: Previous experience in entry-level IT support, desktop support, or retail POS troubleshooting.

• Technical Skills: Familiarity with Windows OS, POS hardware (scanners, receipt printers), basic networking concepts (Wi-Fi, routers, IP configurations), and user account setup.

• Remote Readiness: Dedicated quiet workspace, stable internet connection, and strong self-management skills.

• Soft Skills: Excellent problem-solving skills, strong verbal and written communication, and a patient, customer-service-oriented approach.

• Technical Support & Troubleshooting

  • Provide first-level technical support to employees across retail stores, offices, and warehouse operations.

  • Diagnose and resolve basic hardware, software, network, printer, and connectivity issues.

• POS & Retail System Support

  • Provide technical assistance for Point-of-Sale (POS) systems, including troubleshooting login, transaction, printer, scanner, and connectivity issues.

  • Assist store employees with the proper use of POS equipment and other retail technology.

  • Monitor recurring POS issues and document solutions to minimize disruptions to store operations.

• Hardware & Equipment Management

  • Assist with the setup, configuration, maintenance, and troubleshooting of computers, laptops, barcode scanners, receipt printers, cash registers, and other IT equipment.

  • Maintain an updated inventory of IT equipment and ensure company assets are properly assigned and accounted for.

  • Coordinate the repair, replacement, or servicing of faulty IT equipment.

• User Account & Access Management

  • Assist employees with user account setup, password resets, system access, and basic software-related concerns.

  • Support the onboarding and offboarding of employees by coordinating the setup, modification, and removal of system access and assigned IT equipment.

  • Ensure employees have the necessary technology and system access to perform their duties effectively.

• Network & Connectivity Support

  • Assist in troubleshooting internet connectivity, Wi-Fi, network, and other communication issues affecting retail stores, offices, and warehouse operations.

  • Coordinate with internet service providers and external IT vendors when technical issues require additional support.

  • Monitor and report recurring connectivity problems that may affect business operations.

• Documentation, Security & Maintenance

  • Maintain accurate records of IT incidents, repairs, equipment assignments, and system-related issues.

  • Conduct routine checks of IT equipment and store technology to identify potential issues before they disrupt operations.

  • Assist in implementing basic IT security practices, including password management, device security, and responsible use of company systems.

• Training & User Assistance

  • Provide basic training and guidance to employees on POS systems, software applications, and company-approved IT tools.

  • Prepare simple user guides and troubleshooting instructions for common technical issues.

  • Promote proper use and care of company IT equipment among employees.