Receptionist / Reservations Clerk

The Receptionist & Reservations Clerk is responsible for managing front desk operations, guest relations, and reservation activities. This role ensures efficient handling of bookings, invoicing, and administrative tasks while maintaining a professional and welcoming environment for guests and visitors.

• Education: High school diploma or equivalent (at least five CXC subjects, including math and English

• Experience: Prior experience in front desk, reservations, or customer service roles preferred.

• Technical Skills: Proficiency in reservation systems and basic accounting software and other software.

• Communication: Strong verbal and written communication skills.

• Customer Service: Professional demeanor with excellent interpersonal skills.

• Organizational Skills: Ability to multitask, prioritize, and maintain accuracy under pressure.

• Guest Reception: stave first impression Welcome guests and visitors, provide information, and ensure a

• Front Desk Operations: Answer telephone calls, respond to emails, and manage inquiries regarding services, rates, and availability.

• Reservation Management: Process reservations, cancellations, and modifications; update booking systems accurately.

• Billing and Invoicing: Prepare invoices, process payments, and maintain accurate financial records for accommodations.

• Guest Communication: Send booking confirmations, reminders, and respond to special requests.

• Daily Reporting: Generate arrival/departure lists, occupancy forecasts, and billing summaries.

• Administrative Support: Maintain visitor logs, update guest records, and manage correspondence.

• Coordination: Liaise with housekeeping, accounts, and management to ensure smooth guest check-in and check-out.

• Customer Service: Handle guest complaints, resolve issues, and provide information about facilities and services.

• Reception Area Management: Ensure the reception area is tidy, organized, and welcoming.