Customer Support Associate

The Siskin Group Inc. is seeking a motivated, reliable, and customer-focused Customer Support Associate to join our growing team. This is a full-time position responsible for delivering exceptional customer service, managing client communications, coordinating appointments, and supporting daily administrative operations. The successful candidate will thrive in a fast-paced environment, demonstrate initiative, and contribute to our mission of building businesses from the ground up through a people-focused approach to sustainable business success.

• Excellent written and verbal communication skills.

• Strong customer service and interpersonal skills.

• High level of reliability, professionalism, and accountability.

• Strong attention to detail with excellent organizational and multitasking abilities.

• Proficiency in Microsoft Office Suite and appointment scheduling.

• Strong decision-making and problem-solving skills.

• Leadership qualities with the initiative to take ownership of responsibilities.

• Ability to work effectively in a fast-paced team environment.

• Willingness to learn and cross-train.

• Ability to communicate in Spanish (written and spoken) is an asset.

• Previous experience in customer service, administration, or a related field is preferred but not required.

• Deliver exceptional customer service with an empathetic and professional attitude.

• Respond promptly to client and customer calls, emails, and inquiries.

• Onboard new clients and customers, ensuring all required information is collected accurately.

• Access, review, and schedule patient appointments.

• Maintain accurate records and update internal systems.

• Support daily administrative and operational tasks.

• Demonstrate leadership by taking initiative and contributing to continuous process improvement.

• Collaborate effectively with team members and assist with cross-functional responsibilities as needed.