IT Assistant

We are seeking a highly motivated and creative individual to join our marketing team as a IT Assistant. The ideal candidate will play a key role in supporting the development and execution of marketing initiatives for our range of gizmos and gadgets. This is an exciting opportunity to be part of a fast-paced and forward-thinking company in the industry.

Qualifications:

• Certificates in Marketing, Business or related field.

• Strong communication and writing skills.

• Proficient in using social media platforms and graphic designing experience a plus.

• Highly organized with excellent attention to detail.

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

• Creative thinker

Marketing Assistant Responsibilities:

Event Coordination:

• Support the planning and execution of events, trade shows, and product launches.

• Coordinate logistics, promotional materials, and on-site activities.

Technical Support & Troubleshooting:

• Provide first-level technical support to employees across retail stores, offices, and warehouse operations.

• Diagnose and resolve basic hardware, software, network, printer, and connectivity issues.

POS & Retail System Support:

• Provide technical assistance for Point-of-Sale (POS) systems, including troubleshooting login, transaction, printer, scanner, and connectivity issues.

• Assist store employees with the proper use of POS equipment and other retail technology.

• Monitor recurring POS issues and document solutions to minimize disruptions to store operations.

Hardware & Equipment Management:

• Assist with the setup, configuration, maintenance, and troubleshooting of computers, laptops, barcode scanners, receipt printers, cash registers, and other IT equipment.

• Maintain an updated inventory of IT equipment and ensure company assets are properly assigned and accounted for.

• Coordinate the repair, replacement, or servicing of faulty IT equipment.

User Account & System Support:

• Assist employees with user account setup, password resets, system access, and basic software-related concerns.

• Support the onboarding and offboarding of employees by coordinating the setup, modification, and removal of system access and assigned IT equipment.

• Ensure employees have the necessary technology and system access to perform their duties effectively.

Network & Store Connectivity Support:

• Assist in troubleshooting internet connectivity, Wi-Fi, network, and other communication issues affecting retail stores, offices, and warehouse operations.

• Coordinate with internet service providers and external IT vendors when technical issues require additional support.

• Monitor and report recurring connectivity problems that may affect business operations.

IT Documentation & Preventive Maintenance:

• Maintain accurate records of IT incidents, repairs, equipment assignments, and system-related issues.

• Conduct routine checks of IT equipment and store technology to identify potential issues before they disrupt operations.

• Assist in implementing basic IT security practices, including password management, device security, and responsible use of company systems.

IT Training & User Assistance:

• Provide basic training and guidance to employees on POS systems, software applications, and company-approved IT tools.

• Prepare simple user guides and troubleshooting instructions for common technical issues.

• Promote proper use and care of company IT equipment among employees.