Learning and Development Specialist


Job Location

Lot 79 Brickdam, Stabroek, Georgetown


This role would be responsible for all training for staff and managers, such as inducting new staff into the organization and supporting managers to ensure all mandatory and core training is completed during probation. To support managers with all management development training in their role. The specialist may be required to respond to ad hoc training requests and interventions requiring you to design new training content across the organization. The role requires training experience, flexibility, and excellent customer service.


  • Proven experience in a customer service environment

  • Knowledge of modern training techniques and tools in technical subjects

  • Experience in designing technical course content

  • Be committed to delivering good performance and a high level of customer service.

  • Working knowledge in MS Office (especially Powerpoint)

  • Outstanding communication skills and comfortable speaking to crowds

  • Excellent organizational and time-management abilities

  • Undertake other duties that may be necessary and compatible with the nature of this post and this will require flexibility in undertaking the role.

  • Certification such as CTT+ (Certified Technical Trainer) is a strong asset


  • Train and onboard new employees in new roles across the Call Center operations

  • Lead on the design and delivery of induction training courses, across England and Wales. This will include a regular review and update of the program in line with organizational changes and needs

  • To lead on the design and implementation of all core mandatory training courses to ensure they are current and available as a remote design where possibly

  • To support the Learning and Development Business Partner to audit training, bringing innovative solutions to redesign session and embed a blended learning approach to support Minds Learning and Growing initiative and driving forward a culture of continuous professional development (CPD)

  • To support the Learning and Development Business Partner to evaluate all training and its effectiveness to continually assess content is fit for purpose and to continually evolve and improve our learning offer.

  • To design and facilitate bespoke training courses in line with organizational needs that is fit for purpose to support Minds Learning and Growing initiative.

  • To carry out capability assessments across the organization.

  • To support in the continual and ongoing development and design of blended learning in a variety of formats that are embedded into the overall training program

  • Support with the internal communications for learning initiatives across the organization

  • Monitoring how effectively learning has been transferred to employees who has been trained in new roles

A Job By

WeSolve CX Inc


WeSolveCX provides best-in-class solutions in call centre service, consulting, digital marketing and digital experience to companies in the Americas and the Caribbean. We have vacancies available and are looking for bright talent like you to join our diverse, multicultural and global team. We are headquartered in Georgetown, Guyana, and employ approximately 400 people.

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