Service Advisor

The Service Advisor is the first line of contact for the customers during the service process. He/she is the communication liaison between the customer and the dealership and is always therefore expected to represent the Company as per guidelines. 

He/she must provide customers with a quality service that exceeds their expectations, whilst maximizing department sales of service and parts.

·       Computer Literate

·       Communication- Verbal & Written

·       Experience in Customer Care would be an asset

·       Must be customer oriented / focused

·       Five (5) CSEC Subjects including Maths & English grades 1-3

·       Time Management

·       Knowledge of spare parts would be an asset

1. To always meet and greet customers in a professional and courteous manner ensuring a high level of customer experience (CX)

2. To complete the Vehicle Physical Inspection identifying and recording damages to the vehicle, and its contents.

3. To generate Repair Orders on the company software

4. To continuously monitor the progress of jobs on and contact customers with additional work to be performed.

5. Coordinate with third party contractors to get external work done.

6. To monitor Service Daily log for all jobs.

7. To be the customer line of communication.

8. To actively participate in training courses to maintain technical and non-technical job knowledge and skills.