Administrative Assistant

ABOUT US | We are CG United, a leading regional general insurer with a footprint that spans over twenty (20) territories across the Caribbean. At CG United we offer a complete range of premier insurance services to our individual and corporate clients. We believe in putting people first—our customers and our employees. When you join our team, you can look forward to working with a financially strong insurance Group that provides career opportunities across the Caribbean and our product lines, we see our employees’ continuous professional development as a way of life.

THE ROLE | Reporting to the Branch Manager, The Administrative Assistant will support various departments within the Company as they service the needs of customer and clients both internally and externally, in addition to performing administrative functions.

THE PERSON | To be the ideal candidate, he/she will possess:

• Minimum of three (3) CSEC/CXC/GCE ‘O’ Level passes inclusive of Mathematics & English Language. 

• Proficient in use of computer applications in particular Microsoft suite of products. 

• Any equivalent combination of education and experience  

Key responsibilities include:

• Operate telephone switchboard to answer and forward calls, provide information, and take messages.

• Professionally administer all incoming calls. Determine purpose of callers, and direct calls to appropriate persons or departments and/or take and deliver messages as required.

• Greet clients entering office, determine purpose of visit, and direct or escort them to specific destinations.

• Provide callers with information about the Company such as company address, directions to the Company location, fax numbers, company website, departments or offices, products offered and services provided.

• Listen to and direct complaints from clients and public, to the appropriate staff or management member to resolve the problem, in accordance with Company policy.

• Receive and sign for all mail; deliver to secretary for distribution.

• Record all out-going mail and liaise with the Messenger for delivery.

• Be current on all of the services that the Company offers to provide instant and accurate information to clients.

• Perform other administrative duties as needed, such as typing, sorting, filing, photocopying, and collating.

• Type correspondence, reports, text and other written material from rough drafts, corrected copies, voice recordings, dictation or previous versions.