Food & Beverage Supervisor

A Food & Beverage Supervisor plays an important leading a team to provide an outstanding dining experience to guests, ensuring all operations run smoothly and efficiently.

• Previous experience or management role/Degree in business management or Hospitality.

• Customer service experience.

• Team management skills.

• Strong organizational skills.

• Strong problem-solving skills.

• Availability to work shifts including weekends and holidays.

• Age ranging from 30 years or older

1.       Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

2. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Resolve guest complaints, ensuring guest satisfaction

3. Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.

4. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

5.     Ensure that staff report to work as scheduled. Document any late or absent employees.

6. Maintain complete knowledge of daily in house guest & VIPs.

7. Retrieve and organize revised / updated Banquet Event Orders (BEOs) according to departmental standards

8. Inspect the scheduled function areas/rooms for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments.

9. Ensure agreement of delivery times, amounts, and special arrangements.

10. Prepare station assignments according to group requirements and Hotel standards

11. Assign sidework to Servers in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift.

12. Check buffet tables/receptions/coffee breaks for cleanliness, attractiveness, and layout; ensure agreement with function order and departmental standards; resolve any problems. Ensure replenishment of items as specified on event orders and requested by group contact.

13. Assist servers with expediting problem payments. 

14. Run system closing reports and ensure that all Servers' checks are closed before they sign out.

15. Ensure all closing duties for staff are completed before staff sign out.

16. Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards