Support Officer-Admin Division

Role Overview

The Support Officer acts as the primary strategic link between the Managing Director’s office and the rest of the organization. This is not a typical clerical role; it is a high-level operational position designed to ensure that the MD’s directives are implemented across all departments.

Required Qualifications

• Education: Diploma or Bachelor’s Degree in Business Administration, Management, or a related field.

• Experience: A minimum of 2-3years of experience in an Executive Assistant, Project Coordinator, or Office Manager role.

• Technical Proficiency: Mastery of Microsoft Office (Word, Excel, PowerPoint) and experience with digital project management tools (e.g., Trello, Monday.com, or Asana).

Working Conditions

• Primarily office-based at the Elite Protection Services headquarters.

• Occasional travel to project sites or external meetings may be required.

• Must be reachable during "peak operational periods" to support the MD in urgent decision-making.

Duties and Responsibilities

·         The Employee agrees to perform all duties assigned to the role, including but not limited to:

·         Provide administrative and operational support to the Managing Director to ensure execution of daily activities and objectives.

·         Manage and maintain the Managing Director’s calendar, scheduling meetings, appointments and internal or external engagements.

·         Coordinate with department heads and external stakeholders on behalf of the Managing Director to ensure communication and timely completion of assigned directives.

·         Monitor progress on projects timelines and deliverables, providing regular updates and highlighting areas that requires attention.

·         Liaise between Managing Director and internal staff to ensure accountability, timely communication and accurate dissemination of directives.

·         Assist in coordination of Company projects and special initiatives.

·         Follow up with departments to ensure that action items, reports, and deliverables are submitted within established timelines.

·         Track staff and departmental performance on assigned projects and provide summaries to the Managing Director for review.

·         Maintain confidentiality and professionalism in handling sensitive business and personnel matters.

·         Perform any other duties or tasks and assigned by the Managing Director.