Our client operates a chain of Quick Service Restaurants countrywide and is seeking a Training Manager. This role will develop, deliver, and maintain training programs that support operational excellence and ongoing employee development. The ideal candidate is a strong communicator with a deep understanding of adult learning principles and quality standards.
Minimum of a Diploma or Bachelor's Degree in any field
3–5 years training experience (Training management experience is a plus).
Experience in instructional design, training facilitation, or adult learning principles preferred.
Excellent verbal and written communication skills.
Strong organizational skills and ability to manage multiple training projects simultaneously.
Proficient with learning management systems (LMS), digital training tools, and Microsoft Office/Google Workspace.
Training Development & Content Creation
Develop, update, and deliver training programs for employees at the junior staff, supervisory and middle management levels of the organization.
Create administrative and operational training materials, including SOPs, checklists, onboarding guides, and e-learning modules.
Training Delivery & Facilitation
Lead in-person and virtual training sessions, workshops, and certification programs.
Facilitate new-hire orientation and ongoing development for employees.
Evaluate training effectiveness through post-engagement assessments, performance observations, and feedback surveys.
Compliance
Ensure all training programs meet corporate brand requirements.
Track completion and certification of required programs for all staff.
Prepare for and support audits and operational evaluations.
Stay updated on brand initiatives, new systems, and procedural changes to integrate into training materials.
Operational Support
Partner with all heads of department to identify training needs and skills gaps.
Assist in rolling out new menu products, equipment, systems, or process changes through proper training documentation and onboarding.
Support succession planning by developing leadership development programs for high-potential employees.
Maintain organized training records, reports, and progress documentation.