Customer Service Associate - (Temporary)

The Customer Service Associate role is primarily responsible for the processing of inbound and outbound calls, scheduling appointments, and resolving scheduling issues. This position will also be responsible for ensuring a quality customer experience throughout the entire product installation process.

• MINIMUM QUALIFICATION REQUIREMENTS:

  • 5 successful passes or more at CSEC or equivalent. A diploma in a related field is preferred.

  • 1-2 years of experience in a similar role 

  • Ability to multitask and be flexible in a fast-paced environment.

  • Excellent communication skills are needed.

  • Successful completion of a customer service qualification and training course

CUSTOMER SERVICE ASSOCIATE SKILLS:

• Initiative

• Flexibility

• Reliability

• Teamwork

• Computer Skills

• Attention to Detail

• Time Management

• Customer/Client Focus

• Problem Solving/Analysis

• Communication Proficiency

• START DATE: 9th March, 2026

  SHIFT DETAILS

  5 Days per week (1 weekend day is included) 

  9:00 AM-6:00 PM

  10:00 AM-7:00 PM

  1:00 PM-10:00 PM 

DESCRIPTION OF DUTIES

• Receive and respond to inbound telephone calls involving scheduling/rescheduling, order modifications, customer payment processing, and basic inquiries from customers, clients, and services.

• Properly document all internal and external systems and maintain a record of all events about each request.

• Act as a liaison between customers, clients, and service providers.

• Timely communication is provided to each internal department to address issues and/or complaints.

• Escalate issues per established procedures.

• Consistently meets or exceeds the performance goals established for the position in the areas of efficiency, quality of communication, customer satisfaction, first-contact resolution, and attendance.

• Required to complete a customer service training course, which includes paid training for your first two weeks.