Hotel Receptionist

For this role, you are required to welcome guests and offer detailed information about room features, hotel amenities, and nearby attractions. The receptionist is tasked with maintaining the hotel's standards and overseeing the day-to-day operations to ensure smooth running of affairs.

• At least 1 year experience in similar role

• At least five (5) CXC subjects, inclusive of English and Math Grades 1 - 3

• Must be computer literate.

• Marketing Skills

• Any tertiary certification will be considered and asset

• Second language would be an asset.

• Greet guests warmly upon their arrival and ensure they feel at ease.

• Efficiently manage the check-in and check-out process, including handling reservations, payments, and room assignments.

• Address phone calls and guest questions regarding hotel services, room availability, amenities, and local attractions.

• Handle bookings, cancellations, and modifications of reservations.

• Listen to and resolve guest complaints.

• Keep accurate records of guest information, reservations, and financial transactions.

• Communicate and coordinate with housekeeping, chef and maintenance to fulfill guest requests and ensure smooth operations.

• Monitor and ensure the security of the reception area, including managing access to rooms and handling guest keys.

• Cater to guests' special requests, such as arranging transportation, meals etc.

• Ensure the reception and lobby areas are organized and welcoming.

• Assist in social media management.