Operations Manager

To manage the engineering, administrative and operational functions of the Region, this includes the provision of water services to domestic, commercial and industrial customers, through the planning, organizing and control of resources, and also ensuring the collection of revenue.

- A Bachelor’s degree in Civil, Electrical, Mechanical Engineering or other Approved     Engineering Discipline.

- A minimum of five (5) years experience in a senior management position in a water or other utility.

The Operations Manager is responsible for all planning, management, administration and reporting necessary for the proper and efficient operation of water production and distribution facilities in an operating Region.  Specifically, the Operations Manager will be responsible for:-

·            Planning, organizing, scheduling and controlling the operation of water treatment works, associated facilities and equipment in a manner that ensures continued delivery of water that is compliant with water quality standards.

·            Developing a work plan for the Department and ensuring the sectional work plans are also developed, implemented and monitored.

·            Monitoring the performance of water treatment works, the distribution network and associated facilities and arranging for the appropriate maintenance and repairs to be undertaken.

·            Continually analyzing the work of the Region, recommending and implementing changes to facilitate the introduction of new methods to improve the efficiency and effectiveness of the Region’s work, including developing and implementing emergency and incident control plans.

·            Developing the Region’s budget, monitoring and controlling the Region revenue and expenditure and ensuring that all financial regulations and procedures are followed in accordance with the requirements of the internal and external auditor.

·           Supporting the Executive Director, Operations in the implementation and monitoring of Guyana Water Strategic Plan.

·            Providing written reports on a regular basis on the activities of the division and maintaining suitable records and statistical information for management information requirements.

·            Developing and implementing leak detection programmes to reduce water losses to agreed levels.

·            Implementing a demand management policy to affect improved levels of service and greater operating efficiency.

·            Ensuring that network analysis is conducted, that specific tests are done in problem areas and regular tests are carried out to monitor the performance of the distribution system.

·            Undertaking distribution maintenance procedures to ensure that the integrity of the water quality to customers is of the required standard.

·            Ensuring that capital investments are protected and preserved and are spent effectively in the best interest of the Company and its customers.

·            Ensuring that all adopted, policies and procedures are implemented in the Region and are being complied with.

·            Ensuring that all employees of the Region conform to the best technical practices and engineering standards.

·            Ensuring that agreed levels of service to customers are maintained in respect of water supply and response time to customer complaints.

·            Effectively manage the work force to ensure the efficient operation of the Region by promoting and maintaining good employee relations, undertaking periodic assessment of employees and appropriate counseling, dealing with matters of discipline, differences and employee complaints and enquiries.

·            Ensuring the Health and Safety regulations and procedures are developed and enforced and that safe method of working are devised and implemented.

·            Identifying training needs and, in conjunction with the Human Resources Department, ensuring that staff are continuously trained.

·            Maintaining good public relations by responding promptly to customers’ complaints and queries.

·            Developing and pursuing an aggressive plan for the collection of revenue.

·            Performing other related duties and responsibilities consistent with the purpose and level of the post.