The Front Desk Agent is the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and efficient check-in/check-out process. This role requires a friendly, professional, and detail-oriented individual who can handle multiple tasks while maintaining a positive and welcoming atmosphere.
High school diploma or equivalent.
Previous customer service experience, preferably in the hospitality industry.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in basic computer skills and hotel reservation systems (preferred).
Ability to handle stressful situations with composure.
A positive and professional attitude.
Ability to work various shifts, including weekends and holidays.
Preferred Skills:
Experience with specific hotel management software.
Knowledge of local attractions and events.
Fluency in multiple languages.
Physical Requirements:
Ability to stand for extended periods.
Ability to lift and carry up to [weight] pounds.
Guest Services:
Greet and welcome guests upon arrival.
Provide accurate information about hotel services, local attractions, and directions.
Respond to guest inquiries and resolve complaints in a timely and professional manner.
Anticipate guest needs and provide personalized service.
Check-in/Check-out:
Perform all check-in and check-out procedures efficiently and accurately.
Process payments, handle cash, and maintain accurate records.
Assign rooms and issue keys.
Manage reservations and ensure accuracy.
Communication:
Answer phone calls and direct them to the appropriate department.
Take and deliver messages for guests.
Communicate effectively with other hotel departments, such as housekeeping and maintenance.
Administrative Tasks:
Maintain a clean and organized front desk area.
Keep accurate records of guest information and transactions.
Use hotel software to manage reservations and guest accounts.
Perform light book keeping duties.
Other Duties:
May assist with luggage handling.
Stay informed about hotel promotions and events.
Perform other duties as assigned by management.