Customer Service Representative (Stores)

The Customer Service Representative (Stores) accompany customers and provide any assistance needed during shopping. Ensures that the customer is adequately informed and aware of product characteristics and offerings.

• A minimum of one (1) year of experience in a similar capacity as well as experience in a retail environment.

• Must be able and willing to work flexible hours including weekends and additional hours.

• Verbal and written communication skills with the ability to communicate clearly and effectively in all situations.

• Ability to communicate clearly and professionally.

• Polite, friendly, helpful, confident, and persuasive ability.

• Basic understanding of sales and customer service practice.

• Knowledge of basic features and benefits of the product line.

• Ability to stand for an extended period of time.

• Move and handle boxes of merchandise throughout the store which entails lifting etc.

• Welcome and greet Customers when they enter your Dept. do not stand with your back to them.

• Ensures that products are adequately displayed and shelves are fully stocked.

• Keep your department clean and tidy at all times. Wipe shelves and products daily.

• Ensure all items have a price tag stating the Code, Item number, Retail & Wholesale prices, if it is zero rated or vat inclusive, size, quantities and any other info that can be helpful to customer.

• Write up in a timely manner for goods to replenish the shelves.

• If you did not receive an item that you write up for, notify your Supervisor.

• You are responsible for displaying your products in an attractive manner.

• If the bond clerk notifies you that a product is finished or near to finish, notify a Supervisor and give them a sample of the item, so that it can be reordered.

• Ascertain Customers’ needs and wants and provide recommendations/substitutes.

• Recommend items to Customers by highlighting features and benefit.

• Provide direction by taking customer to where they can find the required item (do not Point)

• Ensure that your department has adequate shopping baskets.

• Assist customers in acquiring a basket or trolley to place their items in.

• Assist customers by giving direction to the checkout process.

• Ensure high level of customer service through the sales process.

• Keep up to date with product information.

• Follow Company policies and procedures.

• You will be asked to assist in other departments if they are busy.

• Any other duties assigned by Supervisor.