As the Front Office Supervisor, you will be supporting the rooms division operations of the hotel. You will oversee Front Office operations, coordinating well with all supporting departments. Your role is pivotal in ensuring smooth coordination between departments, delivering high-quality guest experiences, and maintaining operational standards at all times.
Minimum 4 years of experience in hotel operations, with at least 1 year in a supervisory role.
Hospitality diploma or degree preferred.
Familiarity with PMS (Property Management Systems), POS systems, and general hotel software.
Strong leadership, conflict-resolution, and organizational skills.
Excellent communication skills and fluency in English; additional languages are a plus.
Working Conditions:
Must be available to work shifts, including weekends, nights, and holidays.
Physically fit to handle inspections, and able to stand for extended periods.
Operational Oversight
Supervise day-to-day operations, ensuring all supporting departments function efficiently and to brand standards.
Act as the point of contact at the front desk
Ensure timely and accurate room availability and coordination with the reservations team.
Guest Relations & Service Excellence
Handle guest inquiries, complaints, and special requests professionally and promptly.
Monitor guest feedback (online and on-site) and initiate service recovery actions when necessary.
Foster a guest-first culture among all team members.
Staff Supervision & Coordination
Assist in onboarding, training, and mentoring new staff.
Lead by example, motivating teams to deliver excellent service.
Safety & Compliance
Ensure all health, safety, fire, and hygiene regulations are followed.
Respond to emergencies and coordinate first response procedures as required.
Administrative Duties
Assist with shift planning, staff scheduling, and payroll input as needed.
Prepare shift handover reports and maintain clear communication logs.
Support inventory checks and supply management.