Head of Analytics and Reporting


Job Location

79 Brickdam, Georgetown


The Head of Analytics and Reporting supports strategy formulation and decision making at the Executive level by gathering business intelligence, providing critical insights to problems and potential solutions, and presenting required reports in an easily consumable format. The successful candidate is experienced in the areas of data analytics, forecasting, development of dashboards and other visualizations, and building and delivering reports to C-Level executives.


  • Bachelor’s Degree required

  • 5 years’ experience in a similar role

  • Experience in C-level interactions in a business context

  • Working knowledge of Tableau and SQL would be an asset


  • Manages a team of Business Analysts to deliver on overall analytics and reporting goals;

  • Develops the reporting plan which includes the types of reports, their purpose, distribution audience and frequency, etc.;

  • Leads and guides the team in the preparation of ad hoc reports;

  • Manages a team of Business Analysts to ensure high-quality, high integrity data is mined;

  • Ensures the Business Analysts develop useful models, perform deep analyses, distribute predictive analytics, and provide insightful recommendations to aid in the Company’s business strategy;

  • Provides recommendations to the Executive team to inform strategic data-backed decisions;

  • Acts as the Company’s interface with the IT Shared Services team on all telephony and IVR requirements, reports, and changes;

  • Manages priorities for the team and works with other internal departments to accomplish objectives;

  • Any other duties that may be assigned from time to time by your supervising officer.

A Job By

WeSolve CX Inc


WeSolveCX provides best-in-class solutions in call centre service, consulting, digital marketing and digital experience to companies in the Americas and the Caribbean. We have vacancies available and are looking for bright talent like you to join our diverse, multicultural and global team. We are headquartered in Georgetown, Guyana, and employ approximately 400 people.

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