Service Manager (Assistant)

We are seeking a highly motivated and experienced Service Supervisor to join our Automotive team. The ideal candidate will be responsible for overseeing and coordinating the day-to-day operations of our service department, ensuring the highest level of customer satisfaction, and maintaining efficient and effective service processes.

• Associate /Bachelor's degree in automotive engineering, business administration or related field.

• Minimum of 5 years of experience in a supervisory position

• Must be detail-oriented to ensure quality customer service while maintaining high standards of accuracy

• Team Leadership: Supervise, mentor, and lead a team of service technicians, mechanics, and support staff. Foster a positive work environment that encourages teamwork, professional growth, and collaboration.

• Service Operations: Oversee the day-to-day operations of the service center, including scheduling work orders, assigning tasks, and ensuring that all repairs and maintenance services are completed within specified timeframes.

• Quality Control: Maintain high standards of quality in all service and repair work performed. Conduct regular inspections of completed jobs to ensure accuracy and adherence to established standards.

• Customer Interaction: Interact with customers to address inquiries, concerns, and service requests. Provide accurate estimates for repairs and maintenance, and communicate any additional work required in a transparent and customer-friendly manner.

• Technical Expertise: Possess a strong understanding of automotive repair and maintenance procedures, including engine diagnostics, electrical systems, brake systems, suspension, and other key areas. Provide guidance and support to technicians when troubleshooting complex issues.

• Health and Safety: Ensure that all safety protocols and regulations are followed, both for the well-being of the team and customers. Identify potential hazards and implement corrective actions as needed.

• Performance Tracking: Maintain records of work orders, repairs, and customer interactions. Generate reports on team performance, service completion rates, and customer satisfaction levels.

• Training and Development: Identify training needs within the team and coordinate training sessions to enhance technical skills and knowledge. Stay up-to-date with industry advancements and share relevant information with the team.

• Process Improvement: Continuously identify opportunities to streamline processes, improve efficiency, and enhance the overall customer experience. Implement new procedures and best practices as appropriate.