Service Manager (Assistant)


Job Location

Mandela Avenue


We are seeking a highly motivated and experienced Service Supervisor to join our Automotive team. The ideal candidate will be responsible for overseeing and coordinating the day-to-day operations of our service department, ensuring the highest level of customer satisfaction, and maintaining efficient and effective service processes.


  • Associate /Bachelor's degree in automotive engineering, business administration or related field.

  • Minimum of 5 years of experience in a supervisory position

  • Must be detail-oriented to ensure quality customer service while maintaining high standards of accuracy


  • Team Leadership: Supervise, mentor, and lead a team of service technicians, mechanics, and support staff. Foster a positive work environment that encourages teamwork, professional growth, and collaboration.

  • Service Operations: Oversee the day-to-day operations of the service center, including scheduling work orders, assigning tasks, and ensuring that all repairs and maintenance services are completed within specified timeframes.

  • Quality Control: Maintain high standards of quality in all service and repair work performed. Conduct regular inspections of completed jobs to ensure accuracy and adherence to established standards.

  • Customer Interaction: Interact with customers to address inquiries, concerns, and service requests. Provide accurate estimates for repairs and maintenance, and communicate any additional work required in a transparent and customer-friendly manner.

  • Technical Expertise: Possess a strong understanding of automotive repair and maintenance procedures, including engine diagnostics, electrical systems, brake systems, suspension, and other key areas. Provide guidance and support to technicians when troubleshooting complex issues.

  • Health and Safety: Ensure that all safety protocols and regulations are followed, both for the well-being of the team and customers. Identify potential hazards and implement corrective actions as needed.

  • Performance Tracking: Maintain records of work orders, repairs, and customer interactions. Generate reports on team performance, service completion rates, and customer satisfaction levels.

  • Training and Development: Identify training needs within the team and coordinate training sessions to enhance technical skills and knowledge. Stay up-to-date with industry advancements and share relevant information with the team.

  • Process Improvement: Continuously identify opportunities to streamline processes, improve efficiency, and enhance the overall customer experience. Implement new procedures and best practices as appropriate.

A Job By

Beharry Automotive Limited


Beharry Automotive Limited is a family-owned business that was officially established on 1st August 1994. It is the authorized distributor for the leading automotive brand Toyota. Characterized by a rich heritage of family traditions and history, Beharry Automotive Limited offers brand-new Toyota vehicles, genuine spare parts, and quality service.  

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