The Customer Service Specialist role demands strong communication skills, keen attention to detail, and a commitment to providing exceptional customer service. The position involves managing inquiries and ensuring prompt, coordinated responses to all customers.
Degree in tourism or related field preferred.
At least 2-5 years tourism experience.
Knowledge of Microsoft Office Suite, email, and social media.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to multitask and handle a high volume of inquiries and bookings.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Support the scheduling of tour flights.
Provide excellent customer service and care at all times.
Gather and analyze customer feedback to continuously improve service quality and offerings.
Liaise with travel partners, including airlines and hotels, to manage bookings and schedules.