Provide world-class customer service by analyzing and resolving customer queries, collecting and applying customer payments and recommending existing products and services that meet customer needs.
Qualifications & Experience required:
-Minimum of 5 CXC/CSEC, including Mathematics and English Language
-2 to 5 years related experience
-Computer literacy, specifically in the Microsoft Office Suite
Functional Skills:
-Good oral and written communication skills
-Good interpersonal skills
-Customer Service Skills
-Resolve customer queries (handset related, products and services, billing, general company information)
-Perform Activations
-Activate ALL types of products and services e.g. corporate accounts, individual accounts, staff accounts, v/m, data, roaming etc
-Liaise with Dealers
- Provide information on policy and procedure
- Provide training and support as needed
-Monitor accounts and liaise with postpaid customers
- Monitor accounts and make recommendations on service
-Action written correspondence
-Make adjustments on accounts (such as promise to pay, monetary adjustments/corrections)
-Provide Daily / Weekly report on activities
-Collect customer payments for different areas of the business and applying same to accounts
-Any other related duties which may be assigned from time to time.
Partnering with world leading vendors and technologies, we bring you end-to-end fully managed business solutions. Our robust network, expert resources and cutting-edge tech all work in synergy with one aim -efficiencies across your business, large or small.
Since our launch in Jamaica in 2001, our mission has been to deliver the best service and value to our customers across the 25 territories in which we operate.
We’re now the leading provider of connectivity solutions in our markets, and our range of products includes ICT solutions, corporate mobile, managed support services and network access.