Florist & Boutique CSR

Manage daily operations and upkeep of the flower shop and boutique, including flower arrangements, customer service, product displays, inventory, sales, and orders. Ensures the shop is clean, organized, well-stocked, and professionally presented while providing excellent customer service and reporting operational concerns to management.

CXC Qualification

Computer Literate

Previous experience in floristry, retail, boutique, or customer service is preferred.

Ability to work independently and supervise the daily operations of the shop.

Honest, reliable, well-groomed, and professional.

• Create fresh flower arrangements, bouquets, and floral designs for various occasions.

• Prepare flowers for weddings, birthdays, corporate events, funerals, and special occasions.

• Properly care for, water, trim, and store fresh flowers to maintain quality and freshness.

• Take full responsibility for the cleanliness, organization, and overall appearance of the boutique.

• Arrange and maintain displays of clothing, footwear, cosmetics, accessories, gifts, and other boutique items.

• Assist customers with selecting flowers, arrangements, gifts, and boutique products.

• Take and prepare customer orders accurately and on time.

• Monitor and maintain inventory of flowers, boutique items, and shop supplies.

• Ensure all products are properly priced, displayed, and packaged.

• Keep the boutique and flower shop clean, neat, attractive, and well-organized at all times.

• Handle customer payments and provide receipts when required.

• Assist with flower deliveries and ensure orders are properly prepared.

• Maintain records of sales, orders, and inventory.

• Report damaged, missing, or low-stock items to management.

• Provide friendly and professional customer service.

• Promote flowers, boutique products, special offers, and other services.

• Ensure all boutique merchandise is handled carefully and securely.

• Follow company policies, hygiene standards, and safety procedures.