Customer Relations Specialist

The Customer Relations Specialist is responsible for ensuring accuracy and efficiency of processing and monitoring incoming payments.

• Follow up with customers via telephone, visits and email on outstanding balances.

• Maintains customer records by updating their account and balances.

• Process incoming payments in compliance with financial policies and procedures

• A diploma relevant to the field with five (5) subjects at CXC grades 1-3 Inclusive of Mathematics & English.

• Knowledge in managing customer's account or related working experience would be an preferred

• Solid understanding of basic accounting principles would be an asset.

• Computer literate and proficiency in QuickBooks..

• Maintain a positive and professional attitude towards customers at all times.

• Follow up on missed collections or delays and provide service recovery response to the customer·        

• Proficient use of QuickBooks and Microsoft office suites.

• Support the billing and customer service by providing accurate service data and documentation.

• Strong organizational and multitasking skills.

• Excellent communication and interpersonal abilities.

• Verify discrepancies by and resolve customers’ billing issues.

• Inputting and extracting customer information (square system, WIZ, Zippykind etc.)

• Any other task assigned by your manager