SKILLEDGUYANESE.COM Customer Success Champion
Job Location
Description
Position Title: Customer Success Champion
Reports to: Customer Success Supervisor
Department: Inbound
Employment Type: Full-Time
Location: Pegasus Suites & Corporate Center, Georgetown
Job Summary:
We are looking for ‘Customer Success Champion’ to resolve customer queries through phone, chat, ticketing using customer relationship management (CRM) platforms for our call centre. If you enjoy interacting with customers with a respectful, empathetic and problem-solving attitude, then this is your DREAM JOB!
Requirements
Requirements to work in this role
1 year experience in a Call Center environment
Ability to multi-task and navigate between multiple applications
Flexible team player – supports the team well and able to makeshift adjustments on short notice
Must have basic computer knowledge
Competent use of Microsoft Office – Excel, Outlook
Responsibilities
Key requirements for Success in this role
Maintaining a positive, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Clear Verbal Communication.
Active listening.
Ability to explain information simply — breaking down complex issues into easy‑to‑follow steps.