Team Lead / Shift Supervisor

The Team Lead / Shift Supervisor oversees daily operations at designated Purple Acai Bar locations. Key responsibilities include supervising shift staff, maintaining strict food quality and sanitation standards, and delivering exceptional customer service experience. This role manages daily shift cash flow reconciling physical cash counts against POS system reports and securing funds while enforcing company policies and tracking staff performance. Additionally, the Shift Supervisor oversees store inventory and procurement, managing stock audits, placing routine supply reorders, receiving deliveries, and enforcing FIFO rotation to control food waste and maintain operational stock levels.

• 1-3 years of hands-on supervisory experience; in retail food, quick-service restaurant, hospitality or Bar sector. Alternatively, at least 1 year experience in a shift leader, supervisory, or key-holder capacity.

• At least three (3) CSEC/CXC subjects inclusive of Mathematics and English.

• Certificate in Supervisory Management is considered an asset.

• Compliance: A valid Food Handler’s Certificate (mandatory/pre-employment requirement).

• Must have access to a vehicle and a valid driver's license.

• Opening & Closing Operations:

  o   Manage opening and closing procedures at assigned locations.

  o   Ensure the environment meets strict cleanliness and sanitation standards prior to opening.

  o   Inspect and confirm that shift personnel adhere to uniform, grooming, and personal hygiene standards before starting work.

• Cash Control & Financial Compliance

  o   Perform opening and closing till counts, verifying and signing off on cash reconciliation forms alongside each Operations Assistant/Frontline staff.

  o   Ensure completed daily cash reconciliation forms are submitted to the management group chat at the end of each shift.

  o   Reconcile physical cash counts against POS system reports, managing daily shift cash flows and securing funds in designated cash drawers or canisters.

  o   Enforce adherence to cash management Standard Operating Procedures (SOPs); investigate and immediately report cash variances (shortages/overages) to management, holding personnel accountable for procedural breaches.

• Inventory Control & Procurement

  o   Conduct routine inventory and stock-level checks, coordinating procurement needs with management.

  o   Enforce the First-In, First-Out (FIFO) stock rotation method across all perishable ingredients to guarantee product freshness and minimize food waste.

•  Training, Development & Team Leadership

  o   Lead onboarding, orientation, and technical training for new hires covering POS operations, cash handling protocols, and customer service standards.

  o   Provide continuous coaching and performance feedback to Operation Assistants/Frontline staff to enhance productivity and service quality.

• Punctuality, Attendance & Employee Relations

  o   Oversee daily staff timekeeping/logbook, ensuring employees accurately log shift start and end times.

  o   Monitor attendance outliers and punctuality trends, applying targeted coaching and executing progressive disciplinary measures where applicable in line with company policy.

  o   Compile and submit verified monthly attendance logs to management for timely payroll processing.

  o   Enforce compliance with absence and medical leave reporting procedures, ensuring all supporting forms are completed and submitted to management. 

• Marketing & Business Growth

  o   Assist management with the execution of local store marketing initiatives and promotional activities to drive business development.