Management Information System (MIS) Supervisor

The successful candidate will be responsible for overseeing the daily operations of the Management Information System (MIS) Department by supervising technical staff, managing Help Desk operations, and ensuring the effective delivery of IT support services across the Company. The role also includes coordinating systems and network administration activities, supporting cybersecurity and asset management initiatives, overseeing preventive maintenance and technology projects, and ensuring compliance with departmental standards, service level agreements, and Company policies. The incumbent will provide technical leadership, serve as the primary escalation point for complex IT issues, and promote a culture of exceptional customer service, accountability, and continuous improvement.

• Diploma, Associate’s or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a closely related field.

• CompTIA A+ and Network+ certifications are desirable. Equivalent combinations of relevant education and progressively responsible experience may be considered.

• Minimum of four (4) years of progressively responsible experience in Information Technology, with at least two (2) years in a lead or supervisory capacity preferred.

• Proven experience supporting Microsoft environments, enterprise networking, Help Desk operations, and systems administration.

• Strong knowledge of Microsoft Windows Server, Microsoft Office administration, Microsoft Entra ID, Active Directory, cybersecurity principles, backup and disaster recovery, and technical troubleshooting.

• Demonstrated leadership and team supervision skills, with the ability to coordinate projects, manage Help Desk operations and ticketing, and maintain appropriate technical documentation.

• Strong problem-solving, conflict-resolution, customer-service, organizational, and written and verbal communication skills.

• Must possess at least two (2) relevant professional certifications, such as CompTIA Security+ or Server+; Microsoft Azure Administrator or Windows Server Hybrid Administrator; Cisco CCNP; VMware Certified Professional (VCP); ITIL Foundation; Certified Ethical Hacker (CEH); or Fortinet NSE/equivalent firewall certification.

• Supervise the daily operations of the IT Department and coordinate the activities and workloads of MIS Technicians.

• Oversee Help Desk operations, ticket assignments, response times, SLA compliance, and the escalation of critical technical issues.

• Provide technical leadership, coaching, mentoring, and support to MIS Technicians.

• Coordinate technical support activities, including systems administration, network troubleshooting, Microsoft environments, servers, user accounts, backups, and cybersecurity.

• Oversee IT asset management, preventive maintenance, technical documentation, and equipment inventory.

• Assist with the coordination of IT projects, infrastructure upgrades, hardware and software deployments, and vendor activities.

• Coordinate responses to technology emergencies, system disruptions, and cybersecurity incidents, including supporting disaster recovery procedures.

• Identify recurring technical issues and recommend solutions and improvements to enhance IT service delivery and operational efficiency.