The Support Technician delivers first-level technical assistance to all staff members, ensuring efficient resolution of IT-related issues and maintaining high levels of user satisfaction.
Technical Competencies:
Desktop Support, Troubleshooting, Windows OS, Office 365, Peripheral Devices, and Remote Support Tools.
Professional Attributes:
Customer Service, Patience, Clear Communication, Problem-Solving, and Service-Oriented Attitude.
Serve as the first point of contact for user IT support requests.
Diagnose and resolve hardware, software, and printer issues.
Assist in deploying new systems, updates, and security patches.
Manage IT asset inventory and perform preventive maintenance.
Escalate unresolved issues to higher-tier support.
Maintain helpdesk logs and update resolution records.
Provide end-user training and support on IT tools and systems.
Muneshwers Limited, a third-generation family-owned company in Guyana, South America, is one of the most successful and diversified businesses in the country with a proven track record in every area of commerce that we have entered in.
Our Motto: We Offer Solutions, Not Excuses
Our Mission: Providing reliable services through accountability and engineering, through constant upgrading, and being in compliance with exemplary standards and safe practices resulting in a totally satisfied customer.
Our Vision: To be the leading most competitive Company in its’ sectors of commerce with an unsurpassed environment that will provide maximum benefit to all stakeholders, especially Customers and Employees.
Our Core Values:
Lead with Integrity.
Commitment to customers.
Growth and Innovation.
Promote efficiency.