Farfan & Mendes is looking for a dynamic individual to fill the role of Manager- IT Operations.
The candidate will be responsible for overseeing the day-to-day operations of the IT Department whilst also leading and managing various IT projects across the organization.
· Bachelor’s Degree in Computer Science, Information Technology or other related disciplines.
Master’s Degree would be considered an asset
· Proven three (3) years of experience in IT Operations, as well as demonstrated experience in leading and managing IT projects with a strong understanding of project management methodologies such as Agile, Waterfall, etc.
· CAPM, PMP or similar Certifications
· CompTIA Certifications
· Microsoft Certified Professional Certification
· Sound understanding of IT governance, risk management, compliance and operational best practices
· Flexibility to be on-call 24/7 during critical/emergency support requests
· Oversee the deployment, configuration, maintenance, and troubleshooting of hardware, software, and IT equipment.
· Monitor system performance, up-time, and availability, and implement measures to optimize performance and minimize downtime.
· Lead and manage IT projects from initiation to completion, including project planning, budget management, scheduling, resource allocation, and risk management.
· Identify and mitigate project risks, issues, and dependencies, and take proactive measures to ensure project success.
· Facilitate training and professional development opportunities to enhance the skills and capabilities of the IT team.
· Work with Senior Management to evaluate, select, and manage external vendors, suppliers, and service providers to support IT operations and project delivery.
· Collaborate with Senior Management and key stakeholders to align IT initiatives and projects with organizational goals, objectives, and priorities.
· Participate in strategic planning activities to assess technology needs, evaluate emerging trends and technologies, and recommend IT solutions to support business growth and innovation.