The Bel Air Hotel is seeking a professional, reliable, and guest-focused Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable experience. The ideal candidate is friendly, detail-oriented, and able to handle guest needs efficiently while maintaining the highest level of hospitality standards.
Previous hotel or customer service experience preferred.
Strong communication and interpersonal skills.
Ability to multitask and remain calm in high-pressure situations.
Proficient in basic computer systems and excel.
Professional appearance and positive attitude.
Greet and welcome guests with warmth, professionalism, and courtesy.
Perform check-in and check-out procedures accurately and efficiently.
Answer phone calls, respond to emails, and manage guest inquiries promptly.
Process reservations, cancellations, and modifications in the hotel system.
Handle guest requests, complaints, and concerns with patience and problem-solving skills.
Coordinate with housekeeping and maintenance to ensure guest rooms and hotel facilities meet standards.
Manage guest billing, payments, and daily reports with accuracy.
Maintain a clean, organized, and professional front desk and lobby area.
Uphold The Bel Air Hotel’s standards of service and hospitality at all times.